Raise a complaint

Paid a bill that wasn’t updated, charged twice, or unhappy with our service? Tell us here. Transaction disputes are registered on Bharat Connect and tracked until they are resolved.

Complaint form

Keep your receipt handy — the transaction reference helps us find the payment quickly.

The transaction reference is optional only for service complaints. Never share your card number, CVV, UPI PIN or OTP — Dramepe will never ask for them.

How we escalate

If you are not satisfied at one level, move to the next.

  1. Level 1 — Customer support.
    Use this form or write to dramivoind@atomicmail.io / call +91 96190 16136.
  2. Level 2 — Grievance Officer.
    dramivoind@atomicmail.io. Please quote your ticket number.
  3. Level 3 — Bharat Connect.
    For a bill payment you can also raise or track a complaint directly through the Bharat Connect complaint facility, using the Bharat Connect reference on your receipt.

Timelines

We acknowledge every complaint within one business day. Transaction disputes are resolved within the turnaround time set by Bharat Connect for that complaint type; if a refund is due, it is credited to the original payment source.